Cloud 9 has a policy of giving employees $1 for every Blue Card Rewards customer they sign up. Glen tried to email the customer list to apologize for a viral video filmed in the store, but a lot of the email addresses came back as undeliverable. Glenn questions Mateo about possibly signing up fake customers to get the $1 incentive, but Mateo denies that he would do something like this.
Glenn needs to fire 6 employees before the end of the day, and he decides to let the employees vote who they want to see terminated. Their voting method appears to be based on a majority rules system.
Glenn has been asked to fire 6 people before the end of the day, but he’s having trouble deciding which workers will be terminated. Amy decides to help him by having Glenn rank employees to narrow down the list. While evaluating employees, Glenn notes that Sarah is preferred to Elias. He’s trying to convert his subjective preferences into a ranking system.
The Cloud 9 corporate office has told Glenn that he needs to layoff 10% of his staff, but Glenn tries to have Jeff reconsider by inviting him to Cheyenne and Bo’s wedding. He tells Jeff that Cheyenne is severely uneducated, and her job is the only thing standing in the way between her and prostitution. He introduces Jeff to other employees that he notes are right on the poverty line. By having Jeff meet the employees that may be laid off, Glenn is trying to make the opportunity cost more tangible.
Bo wants to make $5,000 and then quit his new job, and he thinks he can do that in a week. When he finds out that it’s going to take significantly longer, he begins complaining about how little the store pays for the work he’s doing. He believes his marginal revenue product is significantly higher, but he doesn’t realize that his marginal impact on revenue is actually quite small. His role at the store could easily be automated.
Bo is interviewing for a part-time position at the store, but he doesn’t really have any retail experience. Cheyenne tries to relate Bo’s experience as a dad to how he can use those skills in the store since she believes he is good with people. Bo let’s Glenn know that he’s only interested in earning some quick income and then plans to leave. Once he realizes Glenn is in charge of hiring, he takes back his statement.
Amy fires the warehouse manager because of a conflict that arises between them. While she doesn’t actually have the authority to fire him, the rest of the warehouse workers quit in solidarity with their manager. Amy asks some of the other employees to help unload the truck since there are no more warehouse employees. There is a manual, but these particular employees are not skilled enough to follow it. Since they have not been trained in unloading the trucks, some of the packages end up broken and some of the employees are injured.
Glenn is feeling a bit useless since he isn’t able to fix the heating system that’s pumping too much hot air into the store. Cheyenne tries cheering him up by listing all the things Glenn does to help his employees, but it turns out that a lot of the things Cheyenne mentions are actually controlled automatically. Routine tasks, like unlocking doors at the same time every day, are the easiest tasks to be replaced with automation.
The floor manager and the assistant manager have taken time off to host a ladies’ lunch at a nearby restaurant. The guys left in the store have designed a game in that lets them goof off. Since it’s not easy to monitor performance (because the stricter managers are away), it’s easier for the workers to shirk in their responsibilities.
An old college friend of Jonah’s now works at the corporate office for Cloud 9. When he comes to visit, he shows the other employees a video of Jonah doing a presentation, and then brings up the fact that Jonah’s enrollment is still active. Jonah initially quit college because he wasn’t happy there, but he’s not sure if he ever wants to go back.