After Myrtle was fired because of her age, the employees are unhappy with the regional manager who orchestrated the firing. They ask for Myrtle back, but he’s decided to automate her position (greeter) with a virtual version of Myrtle. Automation can replace routine tasks, such as greeting customers and helping customers locate items in stores.
A new key fob system makes cart collection easier. Automation allows for the replacement of routine tasks, like collecting carts or greeting customers. This new technology could make current workers more productive and actually increase sales for the store if the workers take their new time to improve customer satisfaction.
Glenn is feeling a bit useless since he isn’t able to fix the heating system that’s pumping too much hot air into the store. Cheyenne tries cheering him up by listing all the things Glenn does to help his employees, but it turns out that a lot of the things Cheyenne mentions are actually controlled automatically. Routine tasks, like unlocking doors at the same time every day, are the easiest tasks to be replaced with automation.
Corporate has created new devices for customers to use that will allow them to look up where items are located in the store, scan the items, and pay for their total. The employees quickly point out that the device essentially replaces the workers and they are left wondering what that means for them. Dina tries to point out the relationship between ATMs and bank tellers, although she doesn’t have it exactly right.
At the end of the clip, Amy points out that corporate has also asked the stores to cut back employee hours, which implies that the new machines are replacing some of the labor in the store.
Structural unemployment occurs when the skills and trades are no longer in demand from the general population rather than market fluctuations. Adam’s girlfriend, Amy, quickly points out that his travel agency failed because people use the internet to book travel and no long need travel agents.