The Cloud 9 corporate office has told Glenn that he needs to layoff 10% of his staff, but Glenn tries to have Jeff reconsider by inviting him to Cheyenne and Bo’s wedding. He tells Jeff that Cheyenne is severely uneducated, and her job is the only thing standing in the way between her and prostitution. He introduces Jeff to other employees that he notes are right on the poverty line. By having Jeff meet the employees that may be laid off, Glenn is trying to make the opportunity cost more tangible.
Someone has been leaving poor reviews of the store on Yelp, and Amy tries to get him to change the ratings. She visits the man at his apartment and learns that the man he recently fired from GameStop. When the man went to see about getting his job back, he finds out he’s been replaced by other workers and he isn’t happy about that.
Amy fires the warehouse manager because of a conflict that arises between them. While she doesn’t actually have the authority to fire him, the rest of the warehouse workers quit in solidarity with their manager. Amy asks some of the other employees to help unload the truck since there are no more warehouse employees. There is a manual, but these particular employees are not skilled enough to follow it. Since they have not been trained in unloading the trucks, some of the packages end up broken and some of the employees are injured.
Structural unemployment occurs when the skills and trades are no longer in demand from the general population rather than market fluctuations. Adam’s girlfriend, Amy, quickly points out that his travel agency failed because people use the internet to book travel and no long need travel agents.