Categories
Labor

Tracking Employee Movement

A new company app tracks employees in the store so that they don’t need to clock in. It also rewards employees for doing particular things like going to the stock room or helping customers. It provides a variety of other store-related information, but Jonah is skeptical of how beneficial this app really is for the workers. The store encourages all employees to use the app and it appears that the company will start monitoring their performance. While this may be beneficial from a productivity standpoint, it may also cross the line in terms of privacy. Employees are now monitored when they’re in the breakroom to ensure that they aren’t wasting time.

Categories
Consumer Choice & Behavioral Market Structures

Paid Donations

A dueling charity outside the store has led Amy to offer a $5 gift card when people donate a toy to the toy drive inside the store. The two charities are substitutes for one another and offer similar goals. Some people donate to charity to feel good about their actions, but others are willing to donate if they are incentivized to do so. The Samaritan decides to buy a jar of army men to get a gift card for each one.

Categories
Game Theory Labor

Incentivizing Steps

Glenn and Dina hand out step trackers in the break room and announce a corporate competition to see which store has the most steps at the end of the week. The incentive to motivate the employees? Lunch with a regional vice president. The employees doesn’t seem all that motivated until later in the episode when the stores begin to communicate through a leaderboard and messaging system, or so it seems! Amy and Jonah enter fake messages from the Bel-Ridge store in an attempt to motivate their branch.

Categories
Principles

Purposeful Injury

After Mateo is injured on the job, other employees share how much they were paid to not sue the corporate office. When Marcus cut his finger, he was given $500, but Sandra was given $1,000 for her injury. Marcus then decides to injure himself so that he can collect more money to help finance his new business (see clip above). The corporate office paid employees to sign a liability waiver as an incentive to avoid lawsuits, but now employees are trying to injure themselves for the money.

Categories
Principles

Threat of Punishment

Dina and Glenn discuss Amy and Jonah’s new affair, but Amy points out that people behave differently when they’re being monitored. While Glenn believes most people behave appropriately, Dina notes that if you “take away the threat of punishment and you’d be horrified at what people admitted to doing.”

Categories
Principles

Incentive for Honest

Dina and Glenn provide amnesty for employees to admit wrongdoing, even though they aren’t aware anyone has done something wrong. Incentives (like amnesty) can cause people to behave differently than under a condition without them. Dina and Glenn are hoping that amnesty will provide a strong enough incentive to convince some people to confess.

Categories
Labor Principles

Referral Incentives

Cloud 9 has a policy of giving employees $1 for every Blue Card Rewards customer they sign up. Glen tried to email the customer list to apologize for a viral video filmed in the store, but a lot of the email addresses came back as undeliverable. Glenn questions Mateo about possibly signing up fake customers to get the $1 incentive, but Mateo denies that he would do something like this.

Categories
Supply & Demand

A Sudden Increase in Income

Jonah finds a wallet with $906 in the shorts that Amy ended up with in a lost and found activity. Amy wants to pay her pending bills or help her family with household repairs. Jonah convinces her to spend it on herself, instead of doing something that he considers boring. Amy decides she wants to treat herself to a spa visit. When the other employees find out that she has that money, they ask for things for the break room that are needed, but also ask for things that would be considered luxuries.

Categories
Principles

Lost & Found Scavenger Hunt

The employees have a yearly ritual where they pick something randomly from the lost and found box. They could not donate the items to Goodwill because Goodwill considered the collection to be trash. The corporate office told their branch to get rid of the lost and found items but did not give them any direction on how to do it. Almost all of the employees select different bad items, but Amy actually ends up with a pretty nice leather jacket. She trades it to Mateo to get him to stop complaining.

Categories
Supply & Demand

Shortage of Pepto

A lot of the employees have food poisoning from the morning’s potluck. Mateo approaches Cheyenne about some Pepto Bismol, but she raises the price to account for the fact that she has purchased the entire store’s stock.