Categories
Labor

Tracking Employee Movement

A new company app tracks employees in the store so that they don’t need to clock in. It also rewards employees for doing particular things like going to the stock room or helping customers. It provides a variety of other store-related information, but Jonah is skeptical of how beneficial this app really is for the workers. The store encourages all employees to use the app and it appears that the company will start monitoring their performance. While this may be beneficial from a productivity standpoint, it may also cross the line in terms of privacy. Employees are now monitored when they’re in the breakroom to ensure that they aren’t wasting time.

Categories
Game Theory Labor

Incentivizing Steps

Glenn and Dina hand out step trackers in the break room and announce a corporate competition to see which store has the most steps at the end of the week. The incentive to motivate the employees? Lunch with a regional vice president. The employees doesn’t seem all that motivated until later in the episode when the stores begin to communicate through a leaderboard and messaging system, or so it seems! Amy and Jonah enter fake messages from the Bel-Ridge store in an attempt to motivate their branch.

Categories
Principles

Threat of Punishment

Dina and Glenn discuss Amy and Jonah’s new affair, but Amy points out that people behave differently when they’re being monitored. While Glenn believes most people behave appropriately, Dina notes that if you “take away the threat of punishment and you’d be horrified at what people admitted to doing.”

Categories
Principles

Incentive for Honest

Dina and Glenn provide amnesty for employees to admit wrongdoing, even though they aren’t aware anyone has done something wrong. Incentives (like amnesty) can cause people to behave differently than under a condition without them. Dina and Glenn are hoping that amnesty will provide a strong enough incentive to convince some people to confess.

Categories
Labor Principles

Referral Incentives

Cloud 9 has a policy of giving employees $1 for every Blue Card Rewards customer they sign up. Glen tried to email the customer list to apologize for a viral video filmed in the store, but a lot of the email addresses came back as undeliverable. Glenn questions Mateo about possibly signing up fake customers to get the $1 incentive, but Mateo denies that he would do something like this.