Bo is interviewing for a part-time position at the store, but he doesn’t really have any retail experience. Cheyenne tries to relate Bo’s experience as a dad to how he can use those skills in the store since she believes he is good with people. Bo let’s Glenn know that he’s only interested in earning some quick income and then plans to leave. Once he realizes Glenn is in charge of hiring, he takes back his statement.
Glenn is interviewing different candidates for the store’s open Santa position. One of candidates was trained by a legend who worked at the Chicago Macy’s and feels he has amassed enough human capital to be perfect for the Cloud 9 position. The interviewing process takes time and includes costs that aren’t monetary. Glenn could spend his day managing his employees, but he’s spending his time searching for a good match.
While interviewing candidates for the assistant manager position, Amy and Glenn try to learn more about the potential candidates’ ability to move into this new role. They are surprised by the applicants, namely that the pharmacist is interested in switching roles or by Marcus’s accidental admission of stolen property. The interviewing process can be costly because it takes time and effort to find a good “match” for the company. Interviewing candidates from the pool of current employees helps reduce the cost of finding a worker, but it still requires Glenn and Amy to take time away from the floor to interview people.